You can easily resolve many complaints by yourself.
The Technical Support Courses offer step-by-step instructions, which in the case of a complaint, are aimed at helping you solve the problem quickly and conveniently for your customer.
The courses serve as a valuable resource for each complaint and we use them again and again. You do not have to memorize the proposed steps, as you can just simply look them up each time you are dealing with a complaint. The focus here is not on knowledge, therefore there are no tests or badges here.